Shipping & Return
Delivery:
We aim to provide the best possible experience for our customers, which is why we go the extra mile with our customer service. Each order that is placed on our site is processed within 48 hours, and to ensure that everything gets to you safely, we provide 1000 CAD insurance for every shipment, with a signature required on deliver. At this moment, we only ship to buyers in the Canada, US, and certain European countries, but we plan to expand our business in the future. For more information about whether or not we ship to your country, or to find out more about our delivery policies, just get in touch at shop@nichefashion.ca or call 604-304-1166.
Shipping Fees:
Canada
- We’re delighted to offer free shipping to all Canadian buyers with our standard Expedited Shipping option. You can expect to receive your items within 2-9 working days.
- Express Shipping is also available for a flat fee of CAD $29.95, and takes between 2-5 days.
- Local customers are also able to pick up their purchases from our Richmond,
- BC store at no extra cost.
USA
- For orders over CAD $2000, we offer free express shipping, which takes between 2-4 working days.
- For orders under CAD $2000, a CAD $29.95 fee will be applied for express shipping.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturdays, Sundays, or Holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
3. Delivery Instructions
Canada
- We’re delighted to offer free shipping to all Canadian buyers with our standard Expedited Shipping option. You can expect to receive your items within 2-9 working days.
- Express Shipping is also available for a flat fee of CAD $29.95, and takes between 2-5 days.
- Local customers are also able to pick up their purchases from our Richmond,
- BC store at no extra cost.
USA
- For orders over CAD $2000, we offer free express shipping, which takes between 2-4 working days.
- For orders under CAD $2000, a CAD $29.95 fee will be applied for express shipping.
International Orders
Shipping will be calculated separately and we will notify you with shipping charges after order is placed. Alternatively, contact us for exact shipping charges.
4. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at shop@nichefashion.ca.
6. Questions
If you have any questions about the delivery and shipment or your order, please contact us at shop@nichefashion.ca
Shipping Restrictions:
- Any orders placed with a credit card need to have Address Verification Service (AVS), and may only be shipped to the holder of the credit card.
Taxes and Duties:
- For all Canadian orders, tax will be charged based on your local provincial tax rates. We are required by law to collect tax on all of our Canadian orders.
- Orders outside of Canada will not be charged tax when you checkout, although you may need to pay extra for any fees incurred by your package passing through customs.
Return:
We want you to be 100% happy with your purchase!
We offer a full refund on all out full-priced products, excluding watches and jewelry, so long as it is returned within one week of delivery. For watches and jewelry, we are only able to offer store credit to the equivalent of your item’s original price, again within one week of deliver.
Any items that have already been discounted are not included within our returns policy, and therefore may not be returned.
Your item must be in original condition, with all tags still attached and packaging intact. Please be aware that we are unable to refund any shipping charges.
How To Return Your Items:
Online:
- Let us know that you wish to return your item, and we will provide you with a reference number. To get this, either:
Call us on 604-304-1166
Email us at shop@nichefashion.ca - Securely package the item(s) you wish to return, along with everything that originally came with it, and with all tags intact. Remember to include a copy of your invoice, as well as your unique reference number.
- Send your return by mail to:
niche
2590-4151 Hazel Bridge Way,
Richmond,Canada.
604-304-1166
In Store:
The simplest way to process your return is to bring it to us in person. We’re located at:
niche
2590-4151 Hazel Bridge Way, Richmond,Canada.
604-304-1166
Typically, all returns take between one and three business days for us to process once they arrive. We will refund the full price of your purchase, along with any taxes incurred, but we are unable to refund shipping costs.
If you would like any more information on our returns policy, or have any questions, then please don’t hesitate to get in touch:
shop@nichefashion.ca
Thank you!
niche Team
100% AUTHENTICITY
At niche, we understand the importance of trust. Shopping for pre-owned luxury items isn't easy. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication.
- Before any item is posted to the niche fashion, it is checked by one highly qualified authenticators from Breeze, specializing in specific brand names.
- Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturers established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Ensuring your trust is most important to us.